Frequently Asked Questions
FAQ
My order
Once your order has been entered and confirmed, we are unfortunately unable to make any changes to it.
You can use click & collect at either store during opening hours or directly at the workshop for larger items. We do not currently offer delivery.
It's absolutely possible. To do so, please contact us via the contact form or by phone: 03 88 38 67 87.
Product preservation
Each product has a specific shelf life:
- Macarons : 5 days in the refrigerator
- Chou : 2 days in the refrigerator
- Cakes & desserts : 3 days in the refrigerator
Our products cannot be frozen, in order to preserve their quality, texture and flavors.
Products & composition
Yes. Consult the allergen information sheet or contact us with any specific questions.
Yes, some recipes are adapted. They are indicated on the corresponding product page.
All of our products are made in our Strasbourg laboratory. They are designed respecting traditional craftsmanship, using premium raw materials to enhance the flavor and texture of the product.
Personalized gift sets
Yes! For our boxes of 8, 16 or 25 macarons, you can choose your flavors from our selection.
Our savory gift sets are offered in limited edition and are pre-made to showcase festive and refined flavors.
All our gift sets are presented in elegant packaging, ready to give as a gift.
Practical questions
Strasbourg : Mondays from 1:30pm to 6:30pm. Monday to Saturday from 10am to 7pm.
Roppenheim : 10am-7pm Monday to Saturday.
Strasbourg : https://maps.app.goo.gl/ffkiuiNqUEfd9ZfQ6
Roppenheim : https://maps.app.goo.gl/9zKqg4nSQ1AGbhQY9